I did it!
For a while there I thought I was going to be a goner. But no! I did it! I was so done with Rogers Wireless. Paying $84 a month and for what? Three phone calls a week? Maybe fewer? I started the day by calling the other carriers. Telus was no cheaper (yes – cheaper plans, but not ones I liked). I called Koodo and couldn’t understand the person’s thick accent. I called Virgin and was pleasantly surprised by the friendliness – also liked their website – very user friendly. Now this is more like it, I said.
This afternoon, I drove to Woodgrove Centre, where there is a Virgin kiosk. Decided to stop at Island Natural first to buy some organic yogurt. That was a mistake. You see, I thought I would be in and out of the kiosk in 5 minutes – ha!
First I had to find it, and of course it was in the last aisle I walked down. The folks there were very friendly, but they also told me I would have to walk over to the Rogers store first and get them to unlock my phone, which would cost $50. Okay – I walked. (although it’s highway robbery for essentially doing nothing but pressing a button.)
At the Rogers store they told me I would have to call customer service and then go home and unlock on iTunes.
I walked back to Virgin and gave them the message. But I didn’t want to drive all the way back. So I called Rogers – twice because the first time (after waiting and waiting) the guy hung up on me. Finally, after endless waiting for a representative to become available, I got through and I had to be grilled on why I was leaving them and why that was not a good idea.
Then I was on the phone for ages waiting for them to rattle of numbers and goodness knows what else.
Finally, I had what I needed. Virgin printed out a new contract, et.c etc. and I got home (stopping on the way to buy a new pair of Merrells but that’s another story) Yogurt was a bit warm but I think I saved it.
The big part of all this now was backing up my hone, restoring factory settings and then restoring with the new sim card I had to insert. I took a deep breath and plunged in, knowing that with technology it’s never as easy as it seems.
Except this time! It was easier. I love Apple! It was much easier than Rogers’ instructions. Apple did it all for me and it’s done and it all works. And now, instead of paying $84 a month, I’ll be paying $26 with no contracts and no obligations. Well isnt’ that swell!
Plus of course, that $50 charge for unlocking my phone. Really, Rogers?